How do I clear my cache for the web browser I am using?

Cache files or Temporary Internet Files (in Microsoft Windows 95 and higher) are copies of files sent to your web browser when you access a website, such as They help make downloading a website faster than usual when you return to the website later. Sometimes cache and Temporary Internet Files can cause problems in viewing your current information on the PayPal website.

Below are instructions to clear your cache for various browsers. If your browser is not listed, we suggest that you use the help section of your browser or contact their customer service center.

Clearing cache and cookies for Internet Explorer:

  1. Open your Internet Explorer browser.
  2. Click Tools located at the top of the web browser and select Internet Options.
  3. Select the General tab
  4. In the Temporary Internet Files section, click Settings and choose View Files.
  5. Click Edit and select Select All.
  6. Press the Delete key on the keyboard.
  7. If prompted to delete cookies, click Yes.

Clearing cache and cookies for Internet Explorer on a Macintosh:

  1. Click Explorer or Edit at the top of your screen.
  2. Click Preferences.
  3. Under Web Browser Preferences click Advanced.
  4. Click Empty Now on the right .
  5. Click OK.
  6. Under Receiving Files Preferences, click Cookies.
  7. Click Deleteon the right.
  8. Click OK.

Clearing cache and cookies for Netscape(Mozilla) for Windows and Mac:

  1. Click Edit at the top of the browser.
  2. Click Preferences in the drop-down menu.
  3. On the left side Category tree click the plus sign to the left of Privacy & Security.
  4. Under Privacy & Security, click the plus sign to the left of Cookies.
  5. In the window that pops up, right-click Manage Stored Cookies.
  6. Be sure to uncheck the box near the bottom of that window that states: Don't allow sites that set removed cookies to set future cookies.
  7. Click Remove all cookies.
  8. Click Close.
  9. On the left side directory tree, click the plus sign next to Advanced.
  10. Under Advanced click Cache.
  11. Click Clear Cache button on the right window.
  12. Click OK.

Clearing cache and cookies for AOL:

  1. Open the AOL account.
  2. Click Settings on the toolbar (My AOL for older versions).
  3. Select Preferences.
  4. Select Internet Properties (WWW) on the left-hand side, (Older versions will show a WWW box).
  5. In the middle of the Internet Options box is a section called Temporary Internet Files.
  6. Click Delete Files and check the box Delete All Offline Content.
  7. Click OK.

Clearing Cache and Cookies for AOL on a Macintosh:

  1. Click My AOL at the top of your browser.
  2. Select Preferences.
  3. Click the WWW icon on the left hand side.
  4. On the right hand side, click Empty Cache Now.
  5. Click Advanced Settings on the right. This will bring up a new window for Advanced Settings.
  6. To the left under Receiving, click Cookies.
  7. Highlight all cookies and press Delete on your keyboard.

 Clearing Cache for Opera:

  1. Click on File, Preferences, History, Cache (with most computers, you can use the keyboard shortcut ALT+P).
  2. Under Disk Cache on the right side of the Preferences screen, click Empty Now.


This article has been taken from PayPal's Help Center.

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